Nature King FAQ
Find quick answers below. Still need help? natureking@natureking.lv (1-2 days).
Products & Customization
How long to produce? Beds/shelves: 5-10 business days; canopies/flower presses: 2-5 days. Seasonal peaks add 1-3 days.
Can I personalize? Yes (names/initials); add note at checkout. Not returnable. 3D views on many products (Android/iOS).
Orders & Payments
Payment methods? Cards (Visa/MC/Maestro), Apple/Google Pay, PayPal, BNPL (Klix/ESTO/PayPal Later), bank transfer. Secure, no data stored.
Receipt? Email PDF post-payment with tracking.
Shipping & Delivery
Delivery time? Latvia: 2-5 days; EU: 3-7 days. Full tracking. No standard non-EU (case-by-case).
Costs? Auto-calculated by weight/size/destination. Couriers: Omniva/DPD/Venipak.
Issues? Damaged/lost: photos to support; free fix/reship. Courier called if delayed.
Returns & Warranty
Return window? 14 days, unused/original packaging. No personalized/used. See Refund Policy.
Warranty? 2 years manufacturing defects (excl. misuse). Submit photos/order #.
Damaged? Don't use; photo/email support for free repair/replacement/refund.
Care & Safety
Wood care? Dry/wet cloth; no abrasives/heat.
Fabrics? 30°C wash, no iron.
Safety? Rounded edges/non-toxic; adult supervision required.
Contact
Email: natureking@natureking.lv | Instagram DM (1 day).